CoinsOnCards

    Issued by ZEN.COM UAB (Lithuania) — EU EMI License LB000457 from Bank of Lithuania (May 2018)

    ZEN CardReview

    Custodial Mastercard debit card from a Lithuanian EMI, offering multi-currency accounts and crypto on/off-ramps.

    2.5
    Visit issuer
    Cashback
    Up to 10.0%
    Custody
    custodial
    KYC
    full
    Networks
    —
    Monthly fee
    Free
    Available in
    —

    The verdict

    Best for: Electronics buyers valuing the 1-2 year extended warranty up to €5,000.

    Skip if: You require government deposit insurance or responsive 24/7 customer support.

    • Platinum/Pro plans offer 0% FX fees but have a €6.90 monthly fee.
    • Earn gamified rewards up to €1,000, but the Free plan has capped earnings.
    • Funds are segregated under an EMI license, but lack government deposit insurance.
    Get the ZEN Card

    How it works

    • - **Multi-Currency Account:** Single account holding 28 fiat currencies with a dedicated Lithuanian IBAN for SEPA/SWIFT transfers.
    • - **Extended Warranty:** Automatically extends manufacturer warranties on electronics by +1 year (up to €1,500-€5,000) or +2 years (up to €5,000 on Pro plan).
    • - **ZEN Care Protection:** Offers instant refunds for problematic online purchases while ZEN handles the merchant dispute.
    • - **Travel Cards:** Pro users get access to country-specific cards for 21 countries, recognized as domestic to avoid foreign ATM fees.
    • - **Card Controls:** In-app freeze/unfreeze, adjustable limits, and virtual card creation.
    • - **Mobile Wallet Integration:** Supports Apple Pay, Google Pay, Garmin Pay, and Xiaomi Pay.

    Funding: Bank transfer (SEPA/SWIFT) · Debit/credit card · Instant crypto conversion

    Fees

    BankingSEPA: true · SWIFT: true · IBAN: true · Direct deposit: true · Every user receives a dedicated Lithuanian IBAN in their name for SEPA and SWIFT transfers. SEPA Instant and standard transfers available. SWIFT international wires to 80+ countries. Local payment schemes (Express ELIXIR for Poland, Faster Payments for UK when available). Internal ZEN-to-ZEN transfers instant and free. Poland users get local PLN account numbers with Express ELIXIR transfers and Planet Cash ATM network for cash deposits.

    Custody & risk

    • If the issuer disappears
      Client funds are segregated from ZEN's operational funds in safeguarding accounts as per EMI regulations. However, these funds are not covered by government deposit guarantee schemes (like the €100k EU Deposit Guarantee) because ZEN is an EMI, not a bank.
    • Counterparty risk
      Platform holds all fiat funds; users have no self-custody. If provider ceases operations, access to funds depends on regulatory safeguarding.
    • Regulatory risk
      Not covered by government deposit guarantee schemes (no €100k EU Deposit Guarantee) because ZEN is an EMI, not a bank.
    • Market risk
      UK new customer onboarding paused pending local operations launch under FCA license

    ZEN.COM is a licensed Electronic Money Institution (EMI) that holds all fiat funds in user accounts. ZEN does not provide cryptocurrency wallets or hold crypto balances directly; it acts as a fiat on/off ramp, facilitating instant crypto-to-fiat conversions via integrated external exchange providers. Users do not control private keys.

    Protections

    • Instant freeze/unfreeze
    • User-adjustable limits
    • PIN change via app
    • Virtual card creation for secure payments
    • Location-based fraud detection
    • Biometric/PIN login
    • Two-factor authentication
    • 3-D Secure for online purchases
    • Device binding
    • EMV chip cards with contactless NFC

    Insurance & coverage: Mastercard zero-liability protection for unauthorized transactions when reported promptly

    Limits

    notes
    Ukrainian clients subject to €2,000/day total transaction limit due to regulatory constraints. Limits also available in PLN (30,000-120,000/day) and GBP (£10,000-£30,000/day).
    atm daily
    €2,000/day standard, €30,000/day maximum (user-adjustable)
    daily spending
    €10,000/day standard, €30,000/day maximum (user-adjustable)

    The good

    • Instant cashback at 800+ merchants; users earn €320+ annually.
    • Adds 1-2 years extended warranty to electronics purchases.
    • 0% foreign exchange fees on Platinum/Pro plans.
    • Gamified rewards with refund coupons up to €1,000.
    • Integrates 28 fiat currencies and 13 crypto assets.

    The catches

    • No deposit insurance; funds held under EMI safeguarding.

    Limitations

    • majorCustomer support quality frequently criticized as slow and unresponsive
    • majorNo deposit insurance (EMI safeguarding instead of government guarantee - no €100k EU Deposit Guarantee)
    • moderateNo interest paid on fiat balances or traditional banking products (loans, savings)
    • moderateUK new customer onboarding currently paused pending full FCA operations launch
    • moderateAuto-enrollment in Pro plan trial that charges €6.90/month unless manually downgraded
    • minorNo metal card options available
    • minorTravel Cards do not earn Reward Zone Shards and have only 1-year warranty coverage
    • minorZEN does not provide cryptocurrency wallets or hold crypto balances - only fiat on/off ramp

    What users say

    No public user ratings available yet. Mixed reviews with common complaints of slow response times and scripted responses from support, while others find it helpful for basic queries.

    Rating breakdown

    Net reward
    0.3
    Custody risk
    2.0
    Availability
    3.5
    Features & convenience
    4.2

    See our methodology for how we score each axis.